Q: How can I change my profile avatar?

Go to the profile settings page and select Profile Picture . To upload a new picture, tap on the square where your current profile picture is displayed and choose an image from your gallery. Alternatively, you can select one of the available options from the profile picture library. After selecting your desired image, tap to confirm.

Q: How can I install the Nextgammon app?

Windows / macOS / Linux To install the app on any desktop operating system, open the website using the Chrome browser. In the address bar, click on the "Install Nextgammon" option, indicated by an icon. In the pop-up dialog, click "Install." The app will be installed and can be accessed through your app list. Another way to install is by selecting the "…Install Nextgammon" option from the Chrome menu. Android To install the app on Android, open the website in the Chrome browser. Tap the Chrome menu and select "Add to home screen." The Nextgammon icon will be added to your home screen, and you can launch it in full screen by tapping the icon. iOS Open the website in Safari and tap the "Share" button. From the menu that appears, select "Add to home screen." The Nextgammon icon will be added to your home screen, and tapping it will launch the app in full screen.

Question 1

The board is not displaying, what could be the issue?

Accepted Answer

This issue could have several causes, but the most common one is using an outdated browser. Nextgammon is a modern platform that uses technologies not supported by older browsers. We recommend checking your browser version and updating it if a newer version is available.

We have tested the platform on all modern browsers, and there have been no issues. However, for the best experience, we suggest using Google Chrome.

Question 2

A new update has been released. How do I install it?

Accepted Answer

When a new update is available, the app will automatically show you a notification. Simply click on the "Update" button, and the latest version will be installed automatically. If you're in the middle of a game, you can dismiss the update message and continue playing. Once your game is finished, close the app or your browser to apply the update.

To ensure you're using the latest version, you can also visit the Update Page.

Question 3

The app is slow. Is there a solution to improve its performance?

Accepted Answer

Nextgammon usually runs smoothly on most devices, but since it's web-based, both your device and browser can impact performance. If you're only experiencing lag during gameplay, visit the Graphics Settings and try adjusting the "Use WebGL" option. Additionally, disabling "Anti-aliasing" may slightly reduce visual quality, but it should improve performance.

Question 4

How can I create an account?

Accepted Answer

To sign up, go to the Create Account page and fill out the required information in the registration form:

The username must contain Latin letters and numbers.
The password should be at least 8 characters long.

After entering the information and accepting the terms, click the "Sign Up" button. If all details are correct, your account will be successfully created.

Question 5

I forgot my account password. How can I recover it?

Accepted Answer

Visit the “Password Recovery” page and follow these steps:

Enter the email address associated with your account in the recovery form and click on "Recover." If the email is correct, a verification code will be sent to your inbox.

Check your email inbox, copy the verification code, and enter it in the provided form. Then confirm the form.

Set a new password for your account and click on "Change Password." Once confirmed, you can log in to your account with the new password from the login page.

Question 6

Can I change my account username?

Accepted Answer

No, but you can set a nickname for your account by going to Account Settings.

Question 7

Can I delete my account?

Accepted Answer

Yes, you can delete your account by going to Account Settings and following the steps to remove your account.

Question 8

Can I reset my account rating?

Accepted Answer

Yes, you can reset your score by going to the Account Settings. Please note that you are only allowed to reset once per week, and doing so will also reset your experience and other related data.

Question 9

How can I change my profile avatar?

Accepted Answer

Go to the profile settings page and select Profile Picture.

To upload a new picture, tap on the square where your current profile picture is displayed and choose an image from your gallery. Alternatively, you can select one of the available options from the profile picture library.

After selecting your desired image, tap to confirm.

Question 10

How can I install the Nextgammon app?

Accepted Answer

Windows / macOS / Linux

To install the app on any desktop operating system, open the website using the Chrome browser. In the address bar, click on the "Install Nextgammon" option, indicated by an icon.

In the pop-up dialog, click "Install." The app will be installed and can be accessed through your app list. Another way to install is by selecting the "…Install Nextgammon" option from the Chrome menu.

Android

To install the app on Android, open the website in the Chrome browser. Tap the Chrome menu and select "Add to home screen." The Nextgammon icon will be added to your home screen, and you can launch it in full screen by tapping the icon.

iOS

Open the website in Safari and tap the "Share" button. From the menu that appears, select "Add to home screen." The Nextgammon icon will be added to your home screen, and tapping it will launch the app in full screen.

Question 11

How can I check the status of the latest version installation?

Accepted Answer

Visit the Update Page.

Question 12

A user is violating the ToS, how can I report?

Accepted Answer

Go to the support page and submit a ticket including the username and match ID.

Question 13

What is the recommended browser?

Accepted Answer

We recommend using the latest version of Google Chrome, but you can use any modern browser of your choice.

Question 14

Do I need to make a payment to obtain an agent account?

Accepted Answer

No, to get more information, please submit a support ticket and provide your request.

Question 15

How do I invite my friends?

Accepted Answer

Go to the Invite Friends page. Here, you'll see a unique referral link. By sending this link to others, you'll earn a reward, and the person you invited will also receive a bonus.

Frequently Asked Questions